Overview

Asian American Federation (AAF) is keen on developing a mental health hub for its providers. These providers play a crucial role in the Asian community, who are in dire need of resources to support their mental health, especially when mental health is deeply frowned upon in the Asian American community.

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What did the UX team do with the content?

The UX team conducted an affinity map using the updated mental health content.

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The UX team had two different groupings:

What resources will help the providers?

These resources include research papers, mental directory, and infographics. The topics incorporates:

• Overcoming stigma and seeking counseling
• Counseling resources
• Elders dealing with mental health
• Bullying

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How will the resources help providers?

The following themes included:

• Research informational
• Providers informational
• Providers Actionable
• End users: Elder Asians

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These two groups serve as the foundation for the design.

Focusing on Simple Content Designs

The UX team designs two pages based on the current grouping from the content inventory provided by the Asian American Federations.

The pages below are:

1. Homepage 1: WHAT resources will help the providers?
2. Homepage 2: HOW will the resources help providers?

‍Homepage 1: WHAT resources will help the providers?

• The webpage organizes information and resources on bullying, seeking mental health support, and how to help seniors.
• The webpage highlights that the providers already have a topic to share with their clients.
• This webpage organization gears toward the end users: The general population.

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Homepage 2: HOW will the resources help providers?

The webpage is sectioned by how providers search for client information. Providers are searching for their clients:

• Finding resources.
• Learning how to talk to their client.
• Understanding the Asian community.
• This homepage centers on the clients.

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‍Homepage two is the winner! The Asian American Federation prefers the mental health hub to be more tailored to the provider and how they can provide information for their clients.  

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‍Resource Glow-up: Easy to Read

During a content inventory for the Asian American Federation, I noticed that the client's pages have a simple layout but don’t provide specific information about each page.

It is a simple page with an image of the PDF, a summary, and a link to download the file.

The Summaries are a User Manual

A bulleted summary shows clients how the resource can help and how it can be used.

We have two versions of how translated content can be displayed and downloaded.  

1. Drop down the resources later on, and they will include more languages.
2. Linked Translated is included in the current design system; clients and providers can easily download and change the page.

The updated project:

When updating the webpage, the users can preview and download the research information and future content.

Another change is having tailored content relating to how the providers can view the content:

• Introduction
• What is the pdf about?
• Highlights
• How can the resources help users?

Images versus PDF Previews

While researching the Asian American Federation web pages, I noticed a simple layout: two columns with related content, allowing users to access additional information. The left column displays an image of the research cover, and the right column summarizes the research papers.

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In Retrospect  

Main challenge and lesson learned:

For most of the project, I was the primary lead, spearheading the mental health hub. In the beginning, I didn’t have the persona that the Asian American Federation deemed as the primary user of the mental health hub. While conducting and reviewing the interviews, many providers discussed their clients' needs for an ideal mental hub. So, I designed the hub based on the Asian American Federation’s external hub examples and the interviewees. Unfortunately, it was not what they expected, and it was ultimately out of scope and not intended for finalized user providers. Also, in the design I drew up, the Asian American Federation stated they didn’t have enough resources to support the mental health hub. Therefore, after getting the confirmation, I returned to the drawing board and redesigned the hub to accommodate providers and limited resources from the Asian American Federation.

Next steps:

The current version of the mental health hub aligns with the Asian American Federation's goal of ensuring the hub centers on providers. Later, this smaller version would scale up to accommodate the providers’ clients' need to reach out to mental health professionals and resources.