B2C Mental Health Resources Library
The main goal of this project was to bridge the gap between and bring more awareness to the Asian community to seek help for their mental health through multiple avenues: Workshops and Events for elder clients to seek help, design an architectural and UI foundation of a mental health hub for their targeted users to access mental health services. Consolidate mental health resources and develop a format to host webpages for existing non-web resources.
Team
- Kristine Huynh - Product Designer/ Researcher
- UX Designer
- Visual Designer
Tools
- Figma
- Notions
Methods
- Affinity mapping
- Content inventory
- Competitive Analysis
Goal!
The main goal of this project was to bridge the gap between and bring more awareness to the Asian community to seek help for their mental health through multiple avenues:
- Workshops and Events for elder clients to seek
- Design an architectural and UI foundation of a mental health hub for their targeted users to access mental health services.
- Consolidate mental health resources and develop a format to host webpages for existing non-web resources (transferring WeChat articles into the web-accessible format):
The question below refers to the affinity maps used in surveys of mental health providers to understand their clients' needs. I created a Google Form to gather research to understand users' needs further and what they should expect from the mental health hub's resources.
- How can we talk about Asian elders seeking mental health help?
- Information about seeking financial help
- Model minority myth
- Racial and religious intolerance
- Perpetual foreigner stereotype
The nonprofit wanted to create a scaled-up mental health resource for its stakeholders.
The Asian American Federation seeks funding for its project by sharing an expanded set of mental health resources with its stakeholders.
After completing the MVP project with all the resources, the Asian American Federation has already provided the Providers' Mental Health Hub. This project meets the MVP of the project requirement that the AAF wanted, which included:
- Have a one-page resources hub for all the worksheets and the research AAF has conducted, which providers can use to offer more support to their clients.
- It is critical to have resources translated for the Asian diaspora so that mental health providers can refer their clients to them. The resources are translated into their preferred language.
Using Research Strategies
Who are the users? Interviewing therapy providers.
I started by creating a questionnaire document to gather research and understand what providers want in the resources hub. This hub can serve as a library of information that providers can share with their clients.
The primary goals:
- Understand the primary and secondary audience.
- Understand what providers need from the mental health hub.
- Discover how providers will use the mental health hub.
From the interview, these were key insights retrieved from the affinity map.
A resource page providing information to help the main audience, the Asian community, understand depression.
The first thing the user sees is the definition discussing depression.
To help visualize the depression, providing visual icons and summaries about the symptoms of depression that affect an individual.
Making the website more interactive and digestible, creating a visual imagery, and advising the user can give strategies and how to support a person living with depression’s well-being.
Continuing the topic of depression, to have a larger impact on how depression could affect the Asian Community, I found a relevant video relating to the content to emphasize the challenges and the disconnect between generations dealing with depression.
After the user goes through all the resources, if they think they need to take an assessment to screen if they need to seek out help to deal with the depression, they could.
It would also provide recommendations for activities to help manage depression through resources and events. These would tie with the resources page itself.
Project Insights
This project hasn’t come to fruition because it wasn't a current priority and didn’t meet the deadline. This was a larger MVP that could come to life with funding. For now, the nonprofit wanted to stick with a smaller version that would later help them grow their resources through mostly in-house research and worksheets from their therapist providers.
