B2C Mental Health Resources Library
The main goal of this project was to bridge the gap between and bring more awareness to the Asian community to seek help for their mental health through multiple avenues: Workshops and Events for elder clients to seek help, design an architectural and UI foundation of a mental health hub for their targeted users to access mental health services. Consolidate mental health resources and develop a format to host webpages for existing non-web resources.
What we set out to do
Define the core problem, design a solution that fits how the team actually thinks, and ship something they’d be proud to use every day. Not just a redesign — a rethink.
What was broken
The team was dealing with a tool that didn't match how they actually worked. Understanding the real pain points required deep research and asking a lot of uncomfortable questions.
Key issues included:
- The existing workflow forced users into unintuitive patterns
- There was no clear visual hierarchy to guide decision-making
- Critical information was buried and hard to surface quickly
How I solved it
After extensive research and multiple rounds of iteration, the solution focused on surfacing the right information at the right time — letting the mental model of the user drive the design.
Clear information hierarchy
Reorganised the dashboard around what users actually look at first, reducing cognitive load significantly.
Faster workflows
Key actions reduced from multiple clicks to one, cutting task completion time in half.
Visual clarity
Introduced a clear visual system that made status, priority, and action states immediately readable.
Built on real feedback
Every design decision was validated with actual users before shipping — no assumptions, just evidence.
What I learned
This project reinforced something I believe deeply: the best design solutions come from listening, not guessing. The moments I pushed hardest to get more user research time were the moments that shaped the most impactful decisions.
If I were to do it again, I'd involve stakeholders earlier in the process — not for sign-off, but to build shared understanding from the start. That alignment would have saved weeks of back-and-forth later on.
The end result was something the team was genuinely proud to ship. That feeling doesn't get old.
Let's figure out
something
great together ❖
Whether you've got a role, a project, or just want to talk design — I'm genuinely happy to hear from you. No pressure, no pitch.