B2C Mental Health Resources Library

Expanding a mental health resources hub for the Asian American community.

2024

Team

  • Kristine Huynh - Product Designer/ Researcher
  • UX Designer 
  • Visual Designer 

Tools

  • Figma 
  • Notions 

Methods

  • Affinity mapping 
  • Content inventory 
  • Competitive Analysis

The nonprofit wanted to created a scaled up mental health resouces for their stakeholder.

The Asian American Federation wants to obtain funding for its project by sharing an expanded version of the mental health resources with its stakeholders. 

After completing the MVP project with all the resources, the Asian American Federation has already provided Providers' Mental health hub. This project meets the MVP of the project requirement that the AAF wanted, which included: 

  1. Have a one-page resources hub for all the worksheets and the research AAF has conducted, which providers can use to provide more help for their clients. 
  2. It is critical to have resources translated for the Asian diaspora so that mental health providers can refer their clients to them. The resources are translated into their preferred language. 

Using Research Strategies

Who are the users? Interviewing therapy providers.  

I started by creating a questionnaire document to gather research and understand what providers want in the resources hub. This hub can be a library of information providers can share with their clients. 

The primary goals:  

  1. Understand the primary and secondary audience
  2. Understand what providers need from the mental health hub
  3. Discover how providers will use the mental health hub

From the interview, these were key insights retrieved from the affinity map.

A resource page providing information to help the main audience, the Asian community, understand depression. 

The first thing the user sees is the definition discussing depression. 

To help visualize the depression, providing visual icons and summaries about the symptoms of depression that affect an individual. 

Making the website more interactive and digestible, creating a visual immaragry and advise on how to the user can be giving stragicies and how to support a person living with depression’s well-being. 

Continuing the topic of depression, to have a larger impact on how depression could affect the Asian Community, I found a relevant video relating to the content to emphasize the challenges and the disconnect between generations dealing with depression. 

After the user goes through the entire resources, if they think they need to take an assessment to screen if they need to seek out help to dealing the depression, they could. 

It would also provide recommendations for activities to help manage depression through resources and events. These would tie with the resources page itself. 

Project Insights 

This project hasn’t come to fruition because it wasn't a current priority and didn’t meet the deadline. This was a larger MVP that could come to life with funding. For now, the nonprofit wanted to stick with a smaller version that would later help them grow their resources through mostly in-house research and worksheets from their therapist providers.

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